Effective Date: 27/10/2024

At Direct Local powered by Pakka Parcel, we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application.

1. Information We Collect

• Personal Information: When you create an account or make a purchase, we collect information such as your name, email address, shipping address, and payment details.
• Device Information: We may collect information about your mobile device, such as the device ID, IP address, and operating system, to improve user experience and application performance.
• Usage Data: Information about your interactions with the app, including browsing behavior, purchase history, and any communication with customer service.

2. How We Use Your Information

• To process and fulfill your orders.
• To communicate with you regarding your purchases, updates, or promotional offers.
• To improve our services and user experience through analytics.
• To comply with legal obligations.

3. Data Sharing and Disclosure We do not sell, rent, or share your personal information with third parties except:

• To service providers that help us operate and maintain the app (e.g., payment processors, delivery partners).
• When required by law or to protect the rights and safety of Direct Local and our users.

4. Data Security We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we cannot guarantee the absolute security of your information.
5. User Rights You have the right to access, update, or delete your personal information at any time by contacting us at care@directlocal.in . You may also opt out of marketing communications.
6. Changes to This Policy We reserve the right to modify this Privacy Policy at any time. Changes will be posted in the app and notified to users as necessary.